Terms of service

Welcome to Home Sanctuary Pro. These Terms of Service govern your use of homesanctuarypro.com and purchases made through our online store.

By visiting our site or purchasing from us, you agree to these terms. Home Sanctuary Pro sells premium wellness, sauna, cold plunge, recovery, and related home wellness equipment for residential and commercial customers in the United States.

Product information and availability

We work to keep product descriptions, pricing, imagery, specifications, and availability accurate. Product details may change based on manufacturer updates, freight requirements, inventory status, or supplier availability. We reserve the right to correct errors, update information, cancel orders, or refuse service when necessary.

Orders and payment

Orders are subject to acceptance, payment authorization, fraud screening, supplier availability, and shipping feasibility. Payment must be completed before an order is processed. Financing and installment options, when shown, are provided by third-party payment partners and subject to their approval and terms.

Shipping and delivery

Large wellness products often ship by freight carrier. Delivery timing, curbside service, inspection requirements, and freight limitations are governed by our Shipping Policy and the carrier's delivery process. Customers are responsible for providing accurate shipping information and for inspecting freight deliveries as directed.

Returns, cancellations, and refunds

Returns, cancellations, restocking fees, return freight costs, refund timing, and non-returnable items are governed by our Refund Policy. Because many products are large, heavy, and shipped by specialized freight, certain cancellation or return costs may apply once an order is processed or shipped.

Manufacturer warranties

Products may include manufacturer warranties. Warranty coverage, parts, service, exclusions, and claim procedures are determined by the manufacturer. Home Sanctuary Pro will help coordinate warranty support when applicable.

Health and installation responsibility

Our products are not medical devices unless specifically stated by the manufacturer. Product information is not medical advice. Customers should consult appropriate health, electrical, plumbing, construction, or installation professionals before purchase, installation, or use when needed.

Website use

You agree not to misuse the site, attempt unauthorized access, interfere with store operations, submit false information, or use our content, product data, or branding in an unlawful or misleading way.

Limitation of liability

To the fullest extent permitted by law, Home Sanctuary Pro is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site, product delays, carrier delays, manufacturer issues, installation issues, or product use.

Contact

Questions about these terms may be sent to sales@homesanctuarypro.com.